WebMar 22, 2024 · ITIL is a set of practices. Its primary purpose is to provide a systematic approach to IT service management (ITSM). Since its 1989 inception by the UK Central Computer and Telecommunications Agency, the ITIL framework has undergone several revisions. Today, these revisions span four versions and five books. Web"The latest evolution of ITIL – #ITIL4 – will stress the co-creation of #value through services. That means having access to guidance that covers the whole… 17 comments on LinkedIn
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